Having been away every weekend in July, I was looking forward to a quiet one at home to start August. However, there was a problem with one of my websites hosted by Fasthosts that was set to occupy me for the weekend and a few weekday evenings afterwards.
The issue appeared to be slow site response so I followed advice given to me by second line support when this website displayed the same type of behaviour: upgrade from Apache 1.3 to 2.2 using the control panel. Unfortunately for me, that didn’t work smoothly at all and there seemed to be serious file loss as a result. Raising a ticket with the support desk only got me the answer that I had to wait for completion and I now have come to the conclusion that the migration process may have got stuck somewhere along the way. Maybe another ticket is in order.
There were a number of causes of the waiting that gave rise to the title of this post. Firstly, support for low costing isn’t exactly timely and I do wonder if it’s any better for more prominent websites. Restoration of websites by FTP is another activity that takes up plenty of time as does rebuilding databases and populating them with data. Lastly, there’s changing the DNS details for a website. In hindsight, there may be ways of reducing the time demands of these. For instance, contacting a support team by telephone may be quicker unless there is a massive queue awaiting attention and there was a wait of several hours one night when a security changeover affected a multitude of Fasthosts users. Of course, it is not a panacea at the best of times as we have known since all those stories began to do the rounds in the middle of the 1990′s. Doing regular backups would help the second though the ones that I was using for the restoration weren’t too bad at all. Nevertheless, they weren’t complete so there was unfinished business that required resolution later. The last of these is helped along by more regular PC restarts so that unexpected discovery will remain a lesson for the future though I don’t plan on moving websites around for a while. After all, getting DNS details propagated more quickly really is a big help.
While awaiting a response from Fasthosts, I began to ponder the idea of using an alternative provider. Perusal of the latest digital edition of .Net (I now subscribe to the non-paper edition so as to cut down on the clutter caused by having paper copies about the place) ensued before I decided to investigate the option of using Webfusion. Having decided to stick with shared hosting, I gave their Unlimited Linux option a go. For someone accustomed to monthly billing, it was unusual to see annual biannual and triannual payment schemes too. The first of these appears to be the default option so a little care and attention is needed if you want something else. In order to encourage you to stay with Webfusion longer, the per month is on sliding scale: the longer the period you buy, the lower the cost of a month’s hosting.
Once the account was set up, I added a database and set to the long process of uploading files from my local development site using FileZilla. Having got a MySQL backup from the Fasthosts site, I used the provided PHPMyAdmin interface to upload the data in pieces not exceeding the 8 MB file size limitation. It isn’t possible to connect remotely to the MySQL server using the likes of MySQL Administrator so I bear with this not so smooth process. SSH is another connection option that isn’t available but I never use it much on Fasthosts sites anyway. There were some questions to the support people along and the first of these got a timely answer though later ones took longer before I got an answer. Still, getting advice on the address of the test website was a big help while I was sorting out the DNS changeover.
Speaking of the latter, it took a little doing and not little poking around Webfusion’s FAQ’s before I made it happen. First, I tried using name servers that I found listed in one of the articles but this didn’t seem to achieve the end that I needed. Mind you, I would have seen the effects of this change a little earlier if I had rebooted my PC earlier than I did than I did but it didn’t occur to me at the time. In the end, I switched to using my domain provider’s name servers and added the required information to them to get things going. It was then that my website was back online in some fashion so I could any outstanding loose ends.
With the site essentially operating again, it was time to iron out the rough edges. The biggest of these was that MOD_REWRITE doesn’t seem to work the same on the Webfusion server like it does on the Fasthosts ones. This meant that I needed to use the SCRIPT_URI CGI variable instead of PATH_INFO in order to keep using clean URL’s for a PHP-powered photo gallery that I have. It took me a while to figure that out and I felt much better when I managed to get the results that I needed. However, I also took the chance to tidy up site addresses with redirections in my .htaccess file in an attempt to ensure that I lost no regular readers, something that I seem to have achieved with some success because one such visitor later commented on a new entry in the outdoors blog.
Once any remaining missing images were instated or references to them removed, it was then time to do a full backup for sake of safety. The first of these activities was yet another consumer while the second didn’t take so long and I need to do this more often in case anything happens. Hopefully though, the relocated site’s performance continues to be as solid as it is now.
The question as to what to do with the Fasthosts webspace remains outstanding. Currently, they are offering free upgrades to existing hosting packages so long as you commit for a year. After my recent experience, I cannot say that I’m so sure about doing that kind of thing. In fact, the observation leaves me wondering if instating that very extension was the cause of breaking my site. In fact, it appears that the migration from Apache 1.3 to 2.2 seems to have got stuck for whatever reason. Maybe another ticket should be raised but I am not decided on that yet. All in all, what happened to that Fasthosts website wasn’t the greatest of experiences but the service offered by Webfusion is rock solid thus far. While wondering if the service from Fasthosts wasn’t as good as it once was, I’ll keep an open mind and wait to see if my impressions changes over time.