Technology Tales

Sorting a stalled Windows Update service

Following a recent family death, I have ended up with the laptop belonging to the deceased and, since it has been offline most of its life, I set to getting it updated. The McAfee security suite was straightforward enough but trying Windows Update produced errors suggesting that it was not working and that a system restart was needed. Doing that did nothing, so a little further investigation was needed.

The solution turned out to be stopping the Windows Update service and clearing a certain folder before starting it again. To stop the service, I typed in services.msc into the search box on the Start Menu and clicked on the entry that appeared, which was called Services. Then I sought out the Windows Update entry, selected it and clicked on the Stop link on the left-hand side. After that, I used Windows Explorer to navigate C:\Windows\SoftwareDistribution and deleted everything in there. The, I went back to the Services window and started Windows Update again. That sorted the problem and the system began to be updated as needed.

All of this was on Windows 7, hence the mention of the Start Menu, and the machine is a Toshiba Satellite C660 from 2011 with an AMD E-300 APU, 4 GB of RAM and a 320 GB hard drive. Those specs may not be the most impressive, but it feels spritely enough and is far better than the lethargic Toshiba Equium A200-1VO that I acquired in 2008, though the HP Pavilion dm4 that I bought in November 2011 probably will travel more often than either of these if truth be told. After all, it now has 8 GB of RAM and a 1 TB Samsung SSHD along with its Core i3 CPU, so it should serve me for a while yet.

A little more freedom

A few weeks ago, I decided to address the fact that my Toshiba laptop have next to useless battery life. The arrival of an issue of PC Pro that included a review of lower cost laptops was another spur for looking on the web to see what was in stock at nearby chain stores. In the end, I plumped for an HP Pavilion dm4 from a branch of Argos. In fact, they seem to have a wider range of laptops than PC World!

The Pavilion dm4 seems to come in two editions and I opted for the heavier of these, though it still is lighter than my Toshiba Equium as I found on a recent trip away from home. Its battery life is a revelation for someone who never has got anything better than three hours from a netbook. Having more than five hours certainly makes it suitable for those longer train journeys away from home, and I have seen remaining battery life being quoted as exceeding seven hours from time to time, though I wouldn't depend on that.

Of course, having longer battery life would be pointless if the machine didn't do what else was asked of it. It comes with the 64-bit of Windows 7 and this taught me that this edition of the operating system also runs 32-bit software, a reassuring discovering. There's a trial version of Office 2010 on there too and, having a licence key for the Home and Student edition, I fully activated it. Otherwise, I added a few extras to make myself at home, such as Dropbox and VirtuaWin (for virtual desktops as I would in Linux). While I was playing with the idea of adding Ubuntu using Wubi, I am not planning to set up dual booting of Windows and Linux like I have on the Toshiba. Little developments like this can wait.

Regarding the hardware, the CPU is an Intel Core i3 affair and there's 4 MB of memory on board. The 14" screen makes for a more compact machine without making it too diminutive. The keyboard is of the scrabble-key variety and works well too, as does the trackpad. There's a fingerprint scanner for logging in and out without using a password, but I haven't got to check how this works so far. It all zips along without any delays, and that's all that anyone can ask of a computer.

There is one eccentricity in my eyes though: it appears that the functions need to be used in combination with the Fn key for them to work like they would on a desktop machine. That makes functions like changing the brightness of the screen, adjusting the sound of the speakers and turning the Wi-Fi on and off more accessible. My Asus Eee PC netbook and the Toshiba Equium both have things the other way around, so I found this set of affairs unusual, but it's just a point to remember rather than being a nuisance.

Though HP may have had its wobbles regarding its future in the PC making business, the Pavilion feels well put together and very solidly built. The premium paid over the others on my shortlist seems to have been worth it. If HP does go down the premium laptop route as has been reported recently, this is the kind of quality that they would need to deliver to just higher prices. Saying that, is this the time to do such a thing with other devices challenging the PC's place in consumer computing? It would be a shame to lose the likes of the Pavilion dm4 from the market to an act of folly.

Battery life

In recent times, I have lugged my Toshiba Equium with me while working away from home; I needed a full screen laptop of my own for attending to various things after work hours, so it needs to come with me. It's not the most portable of things with its weight and the lack of battery life. Now that I think of it, I reckon that it's more of a desktop PC replacement machine than a mobile workhorse. After all, it only lasts an hour on its own battery away from a power socket. Virgin Trains' tightness with such things on their Pendolino trains is another matter...

Unless my BlackBerry is discounted, battery life seems to be something with which I haven't had much luck because my Asus Eee PC isn't too brilliant either. Without decent power management, two hours of battery life appears to be as good as I get from it. However, three to four hours become possible with better power management software on board. That makes the netbook even more usable, though there are others out there offering longer battery life. Still, I am not tempted by these because the gadget works well enough for me that I don't need to wonder about how money I am spending on building a mobile computing collection.

While I am not keen on spending too much cash or having a collection of computers, the battery life situation with my Toshiba more than gives me pause for thought. The figures quoted for MacBooks had me looking at them, even if they aren't at all cheap. Curiosity about the world of the Mac may make them attractive to me, only for the prices to forestall that, and the concept was left on the shelf.

Recently, PC Pro ran a remarkably well-timed review of laptops offering long battery life (in issue 205). The minimum lifetime in this collection was over five hours, so the list of reviewed devices is an interesting one for me. In fact, it even may become a shortlist should I decide to spend money on buying a more portable laptop than the Toshiba that I already have. The seventeen-hour battery life for a Sony VAIO SB series sounds intriguing, even if you need to buy an accessory to gain this. That it does over seven hours without the extra battery slice makes it more than attractive anyway. The review was food for thought and should come in handy if I decide that money needs spending.

A useful little device

Last weekend, I ran into quite a lot of bother with my wired broadband service. Eventually, after a few phone calls to my provider, it was traced to my local telephone exchange and took another few days before it finally got sorted. Before that, a new ADSL filter (from a nearby branch of Maplin as it happened) was needed because the old one didn't work with my phone. Without that, it wouldn't have been possible to debug what was happening with the broadband clashing with my phone with the way that I set up things. Resetting the router was next, and then there was a password change before the exchange was blamed. After all that, connectivity returned to allow me to upgrade in the middle of it all. Downloads are faster, and television viewing is a lot, lot smoother as well. Having seen fairly decent customer service throughout all this, I am planning to stick with my provider for a while longer, too.

Of course, this outage could have left me disconnected from the Internet but for the rise of mobile broadband. Working off dongles is all very fine until coverage lets you down, and that seems to be my experience with Vodafone at the moment. Another fly in the ointment was my having a locked down work laptop that didn't entertain such the software installation that is required for running these things, a not unexpected state of affairs, though it is possible to connect over wired and wireless networks using VPN. With my needing to work from home on Monday, I really had to get that computer online. Saturday evening saw me getting my Toshiba laptop online using mobile broadband and then setting up an ad hoc network using Windows 7 to hook up the work laptop. To my relief, that did the trick, but the next day saw me come across another option in Argos (the range of computing kit in there still continues to surprise me) that made life even easier.

While seeing if it was possible to connect a wired or wireless router to mobile broadband, I came across devices that both connected via the 3G network and acted as wireless routers too. Vodafone has an interesting option into which you can plug a standard mobile broadband dongle for the required functionality. For a while now, 3 has had its Mifi with the ability to connect to the mobile network and relay Wi-Fi signals too. Though it pioneered this as far as I know, others are following their lead, with T-Mobile offering something similar: its Wireless Pointer. Unsurprisingly, Vodafone has its own too, though I didn't find any mention of mobile Wi-Fi on the O2 website.

That trip into Argos resulted in a return home to find out more about the latter device before making a purchase. Having had a broadly positive experience of T-Mobile's network coverage, I was willing to go with it as long as it didn't need a dongle. The T-Mobile one that I have seems not to be working properly, so I needed to make sure that wasn't going to be a problem before I spent any money. When I brought home the Wireless Pointer, I swapped the SIM card from the dongle to get going without too much to do. Thankfully, the Wi-Fi is secured using WPA2 and the documentation tells you where to get the entry key. Having things secured like this means that someone cannot fritter away your monthly allowance as well, and that's as important for PAYG customers (like me) as much as those with a contract. Of course, eavesdropping is another possibility that also is made more difficult. So far, I have stuck with using it while plugged in to an electrical socket (USB computer connections are possible as well) but I need to check on the battery life too. Up to five devices can be connected by Wi-Fi, and I can vouch that working with two connected devices is more than a possibility. My main PC has acquired a Belkin Wi-Fi dongle to use the Wireless Pointer too, and that has worked very well too. In fact, I found that connectivity was independent of what operating system I used: Linux Mint, Ubuntu, Windows XP and Windows 7 all connected without any bother. The gadget fits in the palm of my hand too, so it hardly can be called large, yet it does what it sets out to do, and I have been glad to have it so far.

Extending ASUS Eee PC Battery Life Without Changing From Ubuntu 11.04

While it might just be my experience of the things, I do tend to take claims about laptop or netbook battery life with a pinch of salt. After all, I have a Toshiba laptop that only lasts an hour or two away from the mains and that runs Windows 7. For a long time, my ASUS Eee PC netbook looked like that too, only for a spot of investigation to reveal that there was something that I could do to extend the length of time before the battery ran out of charge. For now, the solution would seem to be installing eee-control and here's what I needed to do that for Ubuntu 11.04, which has gained a reputation for being a bit of a power hog on netbooks if various tests are to be believed.

Because eee-control is not in the standard Ubuntu repositories, you need to add an extra one for install in the usual way. To make this happen, launch Synaptic and find the entry named Repositories on the Settings menu and click on it. If there's no sign of it, then Software Sources (this was missing on my ASUS) needs to be installed using the following command:

sudo apt-get install software-properties-gtk

Once Software Sources opens up after you enter your password, go to the Other Software tab. The next step is to click on the Add button and enter the following into the APT Line box before clicking on the Add Source button:

ppa:eee-control/eee-control

With that done, all that's needed is to issue the following command before rebooting the machine on completion of the installation:

sudo apt-get install eee-control

When you are logged back in to get your desktop, you'll notice a new icon on your desktop with the Eee logo, and clicking on this reveals a menu with a number of useful options. Among these is the ability to turn off a number of devices such as the camera, Wi-Fi or card reader. After that, there's the entry named Preferences in the Advanced submenu for turning on such things as setting performance to Powersave for battery-powered operation or smart fan control. The notifications issued to you can be controlled too, as can be a number of customisable keyboard shortcuts useful for quickly starting a few applications.

So far, I have seen a largely untended machine last around four hours, and that's around double what I have been getting until now. Of course, what really is needed is a test with constant use to see how it gets on. Even if I see lifetimes of around 3 hours, this still will be an improvement. Nevertheless, being of a sceptical nature, I will not scotch the idea of getting a spare battery just yet.

Deauthorising Adobe Digital Editions software

My being partial to the occasional eBook has meant my encountering Adobe's Digital Editions. While I wonder why the functionality cannot be included in the already quite bulky Adobe Reader, it does exist and some publishers use it to ensure that their books are not as easily pirated. In my case, it is a certain publisher of walking guidebooks that uses it, and I must admit to being a sometime fan of their wares. At first, I was left wondering how they thought that the Digital Editions software option was the delivery means that would ensure that they do not lose out from sharing of copies of eBooks, but a recent episode has me seeing what they see.

One of the nice things that it allows is the sharing of eBooks between different computers using your Adobe account. Due to my own disorganisation, I admit to having more than one, however I ended up doing that. The result was that I ended entering the wrong credentials intro the Digital Editions instance on my Toshiba laptop, and I needed to get rid of them to enter the correct ones.

It is when you try doing things like this that you come to realise how basic and slimmed down this software is. After a Google search, I encountered the very keyboard shortcut about which even the help didn't seem to want to tell me: Control + Shift + D. That did the required deauthorisation for me to be able to read eBooks bought and downloaded onto another computer. Maybe Digital Editions does its job to lessen the chances after all. Of course, I cannot see the system being perfect or unbreakable, but a lot of our security is there to deter the opportunists rather than the more determined.

Looking at a few Operating Systems

The last few weeks have seen me poking around with a few different operating systems to see how they perform. While I am too sure what exactly has kicked off all of this curiosity, all the OS's that I have examined have been of the UNIX/Linux variety. With the inclusion of Unity in the forthcoming Ubuntu "Natty Narwhal" 11.04, I am mindful of the need to be keeping an eye on alternative options should there ever be a need to jump ship. However, a recent encounter with an alpha version has reassured me a little.

Forgetting the Ubuntu password (a silly thing to do, I know) for my Toshiba laptop meant a reinstallation that allowed these explorations to happen. Only for that, I may not have looked in amazement at the impressive minimalism of CrunchBang Linux before settling on Lubuntu to see how it did. Since these were Live CD runs, I was trying things out before committing to any installation. Since Lubuntu is based on Ubuntu as its name suggests, I wasted little name in finding my way around the LXDE desktop. By default, everything supplied with the distro is lightweight, with Chromium coming in place of Firefox. There's no sign of OpenOffice.org either, with offerings like Abiword coming in its stead. For the sake of familiarity, I started to add the weight of things without reducing the speed of things, it seems. Well, the speedy start-up wasn't afflicted anyway. Being an Ubuntu clone meant that it didn't long to add on Firefox using the apt-get command. LibreOffice was downloaded for installation using the dpkg command, and it seems much more fleet-footed than its OpenOffice.org counterpart. As if these nefarious actions weren't enough, I started to poke in the settings to up the number of virtual desktops too. All in all, it never stopped me going against what be termed the intent of the thing. Despite what Linux User & Developer has had to say, I think the presentation of the LXDE desktop isn't unpleasant, either. In fact, I reckon that I quite like it, so the next thing to do is to restore the entry for Windows 7 on the GRUB menu. Well, there's always something that needs doing...

While I may have learned about it after the event, the release of Debian "Squeeze" 6.0 was of interest to me too. The new release comes on two kernels: GNU/Linux and FreeBSD. Regarding the latter, I did try having a look, only for it to lock up my main home PC when I tried booting it up in a VirtualBox virtual machine. Given that it's a technical preview anyway, I think it's better to leave it mature for a while, no matter how fascinating the prospect may be. Or is it VirtualBox 4.x that hasn't around long enough? Debian's latest Linux incarnations showed no such inclinations, though I found that the CD ISO image that I'd downloaded didn't give such a complete system when I fired it up after doing the installation. Being someone who knows his way around Linux anyway, it was no problem to add the missing pieces using apt-get, though that'd stop it being an option for new users unless the DVD installation yields more complete results. Other than that, it worked well, and I quickly became comfortable with the OS, which has a much fresher feel than version 5.x ("Lenny"). In summary, I look forward to continuing my investigations of the new Debian release.

To round up my explorations of different UNIX/Linux operating systems, I have updated my test installations of Ubuntu 11.04. While initial looks at the next Ubuntu release weren't so encouraging, things are coming along by all accounts. For one thing, Unity can be switched off in favour of the more familiar GNOME desktop that we've had for the last few years. Messages warning about the lack of 3D graphics support have been replaced by graceful degradation to GNOME, which is definitely an improvement. In case it hasn't been so obvious, I am one of those who needs convincing by the likes of Unity and GNOME Shell, so I'll sit on the fence for a while. After all, there are always alternatives like LXDE if I want to decamp to something else entirely. One of the nice things about Linux is the amount of choice we all have; while it might be difficult to choose sometimes, it's always good to find alternatives when someone makes a decision that doesn't suit you.

Do we need to pay for disk partitioning tools anymore?

My early explorations of dual-booting of Windows and Linux led me into the world of disk partitioning. It also served another use since any of my Windows 9x installations (that dates things a bit...) didn't have a tendency to last longer than six months at one point; putting the data on another partition meant that a fresh Windows installation didn't jeopardise any data that I had should a mishap occur.

Then, Partition Magic was the favoured tool, and it wasn't free of charge, though it wasn't extortionately priced either. For those operations that couldn't be done with Windows running, you could create bootable floppy disks to get the system going to perform those. Thinking about it now, it all worked well enough, and the usual caveats about taking care with your data applied as much then as they do now.

For the last few years, many Linux distributions have coming in the form of CD's or DVD's from which you can boot into a full operating system session, complete with near enough the same GUI that an installed version. When a PC is poorly, this is a godsend that makes me wonder how we managed without it; having that visual way of saving data sounds all too necessary now. For me, the answer to that is that I misspent too many hours blundering blindly using the very limited Windows command line to get myself out of a crux. Looking back on it now, it all feels very dark compared to today.

Another good aspect of these Live Distribution Disks is that they come with hard disk partitioning tools, such as the effective GParted. They are needed to configure hard drives during the actual installation process, but they serve another process too: they can be used in place of the old proprietary software disks that were in use not so long ago. Being able to deal with the hard disk sizes available today is a good thing, as is coping with NTFS partitions along with the usual Linux options. While the operations may be time-consuming, they have seemed reliable so far, and I hope that it stays that way despite any warning that gets issued before you make any changes. Last weekend, I got to see a lot of what that means when I was setting up my Toshiba Equium laptop for Windows/Ubuntu dual booting.

With the capability that is available both free of charge and free of limitations, you cannot justify paying for disk partitioning software nowadays, and that's handy when you consider the state of the economy. It also shows how things have changed over the last decade. Being able to load up a complete operating system from a DVD also serves to calm any nerves when a system goes down on you, especially when you surf the web to find a solution for the malady that's causing the downtime.

Restoring the MBR for Windows 7

During my explorations of dual-booting of Windows 7 and Ubuntu 10.10, I ended up restoring the master boot record (MBR) so that Windows 7 could load again or to find out if it wouldn't start for me. The first hint that came to me when I went searching was the bootsect command, but this only updates the master boot code on the partition, so it did nothing for me. What got things going again was the bootrec command.

To use either of these, I needed to boot from a Windows 7 installation DVD. With my Toshiba Equium laptop, I needed to hold down the F12 key until I was presented with a menu that allowed me to choose from what drive I wanted to boot the machine, the DVD drive in this case. Then, the disk started and gave me a screen where I selected my location and moved to the next one where I selected the Repair option. After that, I got a screen where my Windows 7 installation was located. Once that was selected, I moved on to another screen from I started a command line session. Then, I could issue the commands that I needed.

bootsect /nt60 C:

This would repair the boot sector on the C: drive in a way that is compatible with BOOTMGR. Though this wasn't enough for me, it was something worth trying anyway in case there was some corruption.

bootrec /fixmbr
bootrec /fixboot

The first of these restores the MBR, and the second sorts out the boot sector on the system drive (where the Windows directory resides on your system). In the event, I ran both of these and Windows restarted again, proving that it had come through disk partition changes without a glitch, though CHKDISK did run in the process, but that's understandable. There's another option for those wanting to get back their boot menu, and here it is:

bootrec /rebuildbcd

Though I didn't need to do so, I ran that too, but later used EasyBCD to remove the boot menu from the start-up process because it was surplus to my requirements. That's a graphical tool that has gained something of a reputation since Microsoft dispensed with the boot.ini file that came with Windows XP for later versions of the operating system.

Manually adding an entry for Windows 7 to an Ubuntu GRUB2 menu

A recent endeavour of mine has been to set up a dual-booting arrangement on my Toshiba Equium laptop, with Ubuntu 10.10 and Windows 7 side by side on there. However, unlike the same attempt with my Asus Eee PC where Windows XP coexists with Ubuntu, there was no menu entry on the GRUB (I understand that Ubuntu has had version 2 of this since 9.04 though the internal version is of the form 1.9x; you can issue grub-install -v at the command line to find out what version you have on your system) menu afterwards. Thankfully, I eventually figured out how to do this and the process is shared here in a more coherent order than the one in which I discovered all the steps.

The first step is to edit /etc/grub.d/40_custom (using sudo) and add the following lines to the bottom of the file:

menuentry 'Windows 7' {
set root='(hd0,msdos2)'
chainloader +1
}

Since the location of the Windows installation can differ widely, I need to explain the "set root" line because (hd0,msdos2) refers to /dev/sda2 on my machine. More generally, hd0 (or /dev/sda elsewhere) refers to the first hard disk installed in any PC, with hd1 (or /dev/sdb elsewhere) being the second and so on. While I was expecting to see entries like (hd0,6) in /boot/grub/grub.cfg, what I saw were ones like (hd0,msdos6) instead with the number in the text after the comma being the partition identifier; 1 is the first (sda1), 2 (sda2) is the second and so on. The next line (staring with chainloader) tells GRUB to load the first sector of the Windows drive so that it can boot. After all that decoding, my final remark on what's above is a simple one: the text "Windows 7" is what will appear in the GRUB menu, so you can change this as you see fit.

After saving 40_custom, the next step is to issue the following command to update grub.cfg:

sudo update-grub2

Once that has done its business, then you can look into /boot/grub/grub.cfg to check that the text added into 40_custom has found its way in there. That is important because this is the file read by GRUB2 when it builds the menu that appears at start-up time. A system reboot will prove conclusively that the new entry has been added successfully. Then, there's the matter of selectively to see if Windows loads properly like it did for me, once I chose the correct disk partition for the menu entry, that is!