TOPIC: KEYCHAIN
What to do when Tuta Mail issues this message when logging into an account on macOS: Could not access Secret Storage
24th September 2024Two things changed before Tuta Mail stopped working as before: modifying Keychain Access settings and upgrading macOS from Sonoma to Sequoia. Either could have been a cause or none of them. The first of these was more likely a culprit than the other.
The result was the same: logging into Tuta Mail yielded an error like this: Could not access Secret Storage. The solution essentially is a two-step process: remove the app and delete its settings folder. Reinstallation then happens after these.
In Finder, go to Applications and move Tuta Mail to the Bin before clearing it from there. That uninstalls the app.
The next step needs you show hidden files and folders using the Command + Shift + . shortcut. Then, go to your home folder (this may need use of the Command + Shift + H shortcut). Open up the Library folder and find the folder called Application Support. Enter that and find the subfolder named tutanota-desktop. That needs to go to the Bin too before expunging it from there. Doing that provides the clean slate for restoration to commence. After this, using the Command + Shift + . shortcut again hides the normally hidden files and folders once more.
Nothing is resolved with the removal of /Users/[username]/Library/Application Support/tutanota-desktop. Using the rm command from the command line interface will remove it faster than Finder, though that may be easier for many users.
ERROR: Can't find the archive-keyring
10th April 2014When I recently did my usual system update for the stable version Ubuntu GNOME, there were some updates pertaining to apt and the process failed when I executed the following command:
sudo apt-get upgrade
Usefully, some messages were issued and here's a flavour:
Setting up apt (0.9.9.1~ubuntu3.1) ...
ERROR: Can't find the archive-keyring
Is the ubuntu-keyring package installed?
dpkg: error processing apt (--configure):
subprocess installed post-installation script returned error exit status 1
Errors were encountered while processing:
apt
E: Sub-process /usr/bin/dpkg returned an error code (1)
Web searches indicated the issue was missing files in /usr/share/keyring, which I didn't delete. Since apt was disabled due to the missing keyring files, installing software for fixes was impossible. My solution was to copy the /usr/share/keyring files from an Ubuntu GNOME 14.04 virtual machine to the same location on my Ubuntu GNOME 13.10 host. For others without this setup, I've included these files in a zip file below. While other solutions like Y PPA were mentioned, they required prior installation, making them useless when tools like Synaptic were unavailable. I'd appreciate information on other fixes that don't involve reinstalling the operating system, potential causes for the file loss, and how to prevent it.