Copy and pasting between Windows programs can cause unwanted formatting to be carried over. Copying text from Internet Explorer into Outlook is one example of this that I see a lot and Word to Word does it too. A trick that I picked up for avoiding this copying of formatting comes from a while back: copying into Notepad and pasting from there. Doing the copy/paste shuffle in that way strips off the formatting baggage and alllows the default formatting for the particular destination to be applied. There may be other and slicker ways to do this but what I have described works for me.