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What to do when Tuta Mail issues this message when logging into an account on macOS: Could not access Secret Storage

Published on 24th September 2024 Estimated Reading Time: 2 minutes

Two things changed before Tuta Mail stopped working as before: modifying Keychain Access settings and upgrading macOS from Sonoma to Sequoia. Either could have been a cause or none of them. The first of these was more likely a culprit than the other.

The result was the same: logging into Tuta Mail yielded an error like this: Could not access Secret Storage. The solution essentially is a two-step process: remove the app and delete its settings folder. Reinstallation then happens after these.

In Finder, go to Applications and move Tuta Mail to the Bin before clearing it from there. That uninstalls the app.

The next step needs you show hidden files and folders using the Command + Shift + . shortcut. Then, go to your home folder (this may need use of the Command + Shift + H shortcut). Open up the Library folder and find the folder called Application Support. Enter that and find the subfolder named tutanota-desktop. That needs to go to the Bin too before expunging it from there. Doing that provides the clean slate for restoration to commence.  After this, using the Command + Shift + . shortcut again hides the normally hidden files and folders once more.

Nothing is resolved with the removal of /Users/[username]/Library/Application Support/tutanota-desktop. Using the rm command from the command line interface will remove it faster than Finder, though that may be easier for many users.

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