Technology Tales

Adventures & experiences in contemporary technology

What to do when Tuta Mail issues this message when logging into an account on macOS: Could not access Secret Storage

24th September 2024

Two things changed before Tuta Mail stopped working as before: modifying Keychain Access settings and upgrading macOS from Sonoma to Sequoia. Either could have been a cause or none of them. The first of these was more likely a culprit than the other.

The result was the same: logging into Tuta Mail yielded an error like this: Could not access Secret Storage. The solution essentially is a two-step process: remove the app and delete its settings folder. Reinstallation then happens after these.

In Finder, go to Applications and move Tuta Mail to the Bin before clearing it from there. That uninstalls the app.

The next step needs you show hidden files and folders using the Command + Shift + . shortcut. Then, go to your home folder (this may need use of the Command + Shift + H shortcut). Open up the Library folder and find the folder called Application Support. Enter that and find the subfolder named tutanota-desktop. That needs to go to the Bin too before expunging it from there. Doing that provides the clean slate for restoration to commence.  After this, using the Command + Shift + . shortcut again hides the normally hidden files and folders once more.

Nothing is resolved with the removal of /Users/[username]/Library/Application Support/tutanota-desktop. Using the rm command from the command line interface will remove it faster than Finder, though that may be easier for many users.

  • All the views that you find expressed on here in postings and articles are mine alone and not those of any organisation with which I have any association, through work or otherwise. As regards editorial policy, whatever appears here is entirely of my own choice and not that of any other person or organisation.

  • Please note that everything you find here is copyrighted material. The content may be available to read without charge and without advertising but it is not to be reproduced without attribution. As it happens, a number of the images are sourced from stock libraries like iStockPhoto so they certainly are not for abstraction.

  • With regards to any comments left on the site, I expect them to be civil in tone of voice and reserve the right to reject any that are either inappropriate or irrelevant. Comment review is subject to automated processing as well as manual inspection but whatever is said is the sole responsibility of the individual contributor.