Technology Tales

Adventures & experiences in contemporary technology

Resolving Windows Update Error 0x80244019 on Windows 10

21st August 2015

In Windows 10, the preferred place to look if you fancy prompting an update of the system is in the Update & Security section of the Settings application. At the top is the Windows Update and the process usually is as simple as pressing the Check for updates button. For most the time, that has been my experience but it stopped working on my main Windows 10 virtual machine so I needed to resolve the problem.

Initially, going into the Advanced Options section and deselecting the tick box for Give me updates for other Microsoft products when I update Windows helped but it seemed a non-ideal solution so I looked further. It was then that I found that manually resetting a system’s Windows Updates components helped others so I tried that and restarted the system.

The first part of the process was to right click on the Start Menu button and select the Windows Powershell (Admin) entry from the menu that appeared. This may be replaced by Command Prompt (Admin) on your system on your machine but the next steps in the process are the same. In fact, you could include any commands you see below in a script file and execute that if you prefer. Here, I will run through each group in succession.

From either Powershell or the Command Prompt, you need to stop the Windows Update, Cryptographic, BITS (or Background Intelligent Transfer Service) and MSI Installer services. To do this, execute the following commands at a command prompt:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

With the services stopped, it is then possible to rename the SoftwareDistribution and Catroot2 folders so you can refresh everything to remove the .To do this, execute the following pair of commands using either Powershell or the Command Prompt:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old

Once you have the folders renamed, then you can start the Windows Update, Cryptographic, BITS and MSI Installer services by executing the following commands in either Powershell or the Command Prompt:

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Once these have completed, you may close the Powershell or Command Prompt window that you were using and restart the machine. Going in to the Update & Security section of the Settings tool afterwards and pressing the Check for updates button now builds new versions of the folders that you renamed and this takes a little while longer than the usual update process. Otherwise, you could let your system rebuild things in its own time. As it happens, I opted for manual intervention and all has worked well since then.


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